Privacy Policy

Last Updated: 23 October 2026

1. Introduction

Gupta Medicos respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, store, and protect information when you visit https://guptamedicos.com/, create an account, contact us, or purchase surgical equipment, medical devices, and other healthcare products through our website.

By using our website, you acknowledge the practices described in this policy, subject to your rights and applicable law.

2. Information We Collect

Depending on how you interact with our website, we may collect the following information.

Personal and contact information

• Name

• Email address

• Telephone or mobile number

• Billing and shipping addresses

Order and transaction information

• Products purchased

• Order history and order status

• Payment status and transaction references

• Billing details and refund information

Payment card or banking information may be processed by third-party payment providers. We do not intentionally collect or store complete payment credentials unless expressly required for a lawful and secure payment process.

Account information

If you create an account, we may collect your login information and account preferences.

Technical information

We may collect information such as IP address, browser type, device information, operating system, website usage data, and cookie-related information, where applicable.

Communications

If you contact us by email, telephone, website forms, or other available channels, we may retain relevant correspondence and information necessary to respond to your enquiry.

3. How We Use Your Information

We may use personal information for the following purposes:

• Processing, confirming, and fulfilling orders.

• Arranging shipping, delivery, returns, replacements, and refunds.

• Communicating order updates and responding to customer enquiries.

• Managing customer accounts and preferences.

• Processing payments and preventing fraudulent transactions.

• Maintaining website security and functionality.

• Improving our products, services, and customer experience.

• Sending promotional communications where permitted by law and, where required, with your consent.

• Complying with legal, tax, accounting, regulatory, and recordkeeping obligations.

• Establishing, exercising, or defending legal claims where necessary.

We will handle personal information in accordance with applicable law and the purposes for which it was collected.

4. Legal Basis and Consent

Where required by applicable law, we will obtain consent before processing personal information for purposes that require consent.

We may also process information where necessary to fulfil an order or take steps requested by you, comply with legal obligations, or for other lawful purposes permitted under applicable law.

Where processing relies on consent, you may withdraw that consent subject to legal requirements and any consequences explained to you. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

5. Sharing of Information

We do not sell personal information to third parties as a business practice.

We may share relevant information with the following categories of recipients when necessary and lawful:

Payment providers: To process payments, refunds, and transaction verification.

Courier and logistics partners: To deliver orders and manage delivery-related enquiries.

Technology and website service providers: To maintain our website, hosting, security, customer support, and related systems.

Professional advisers: Such as legal, accounting, or compliance advisers where necessary.

Government and regulatory authorities: Where disclosure is required by law or a lawful request.

Other authorised recipients: Where you request or authorise disclosure, or where disclosure is otherwise permitted by applicable law.

We seek to limit disclosures to information reasonably necessary for the relevant purpose.

6. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, maintain sessions, understand website usage, and improve performance.

Some cookies may be provided by third-party services integrated into the website.

You may be able to manage cookies through your browser settings or available website consent tools. Disabling certain cookies may affect website functionality, account access, or checkout.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

7. Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, disclosure, alteration, loss, or misuse.

These measures may include access controls, secure systems, and the use of appropriate service providers.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. Customers should also protect their account credentials and avoid sharing sensitive authentication information.

If a personal data breach occurs, we will take appropriate steps in accordance with applicable legal requirements.

8. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, dispute resolution, accounting, tax compliance, and other legal obligations.

Retention periods may vary according to the type of information and the applicable legal requirements.

When information is no longer required, we will take reasonable steps to delete it, anonymise it, or securely dispose of it, subject to lawful retention obligations.

9. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to personal information relating to you.

• Request correction or updating of inaccurate information.

• Request deletion of personal information where legally permissible.

• Withdraw consent where processing is based on consent.

• Raise concerns or submit complaints regarding the handling of personal information.

• Exercise any additional rights available under applicable Indian data protection laws.

To submit a privacy-related request, contact us using the details provided below. We may need to verify your identity before responding.

Certain information may need to be retained to comply with legal obligations or resolve disputes.

10. Children’s Privacy

Our website is not intended to encourage children to make purchases independently where they are not legally permitted to do so.

We do not knowingly collect personal information from children in violation of applicable law. Where required, we will obtain appropriate parental or guardian consent or take other legally required measures.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

11. Third-Party Websites and Services

Our website may contain links to external websites or use third-party services for payments, analytics, advertising, or delivery.

Those third parties may have separate privacy policies and data-handling practices. We encourage you to review their policies before providing information directly to them.

This section does not exclude responsibilities imposed on Gupta Medicos under applicable law.

12. Promotional Communications

Where permitted by law, we may send updates about products, offers, or services if you have subscribed or otherwise provided the necessary permission.

You may opt out of promotional emails by using the unsubscribe instructions included in the communication, where available, or by contacting us.

Even if you opt out of marketing communications, we may continue to send essential messages about orders, payments, deliveries, security, and other service-related matters.

13. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, website functionality, technology, or applicable legal requirements.

The updated version will be published on this page with a revised date. We encourage you to review this policy periodically.

14. Contact Us

For questions, requests, or complaints relating to privacy and personal information, contact:

Gupta Medicos
B-26, Moti Lal Road, Adarsh Nagar, New Delhi – 110033, India
Phone: +91 97113 57393
Email: guptaguptamedicos1@gmail.com
Website: https://guptamedicos.com/

Please include sufficient information to help us understand and respond to your request. We may verify your identity before providing access to or modifying personal information.