Last Updated: 23 October 2026
1. Introduction
At Gupta Medicos, we aim to process and deliver orders for surgical equipment, medical devices, healthcare supplies, and related products as efficiently as possible.
This Shipping and Delivery Policy explains how orders are processed, dispatched, shipped, and delivered when purchased through https://guptamedicos.com/.
2. Order Processing
Orders are processed after successful order confirmation and, where applicable, payment verification.
Processing times may vary depending on product availability, order quantity, supplier arrangements, and any applicable verification or regulatory requirements.
Some specialised medical equipment or products may require additional processing time. Where relevant, customers will be informed of any significant delays or additional requirements.
Placing an order does not guarantee immediate dispatch.
3. Shipping and Delivery Timelines
Estimated shipping and delivery timelines will be communicated at checkout or through order-related updates, where available.
Actual delivery times may vary depending on:
- The delivery address and location.
- Product availability and dispatch readiness.
- Courier or logistics partner operations.
- Public holidays and weekends.
- Weather conditions, transport disruptions, or other unforeseen circumstances.
- Additional handling or regulatory requirements applicable to particular products.
Delivery dates are estimates unless a specific delivery commitment has been expressly confirmed.
If a significant delay occurs, customers may contact us for an update.
4. Shipping Locations
Shipping availability depends on the delivery destination, product type, courier coverage, and applicable legal restrictions.
Some products may not be available for delivery to every location because of their size, handling requirements, regulatory conditions, or transportation restrictions.
If we cannot fulfil an order to the address provided, we will contact the customer to discuss available options.
5. Shipping Charges
Applicable shipping and handling charges, if any, will be displayed at checkout or communicated before the order is finalised.
Charges may vary depending on delivery location, shipment size, product weight, order value, and the selected shipping method.
Any free-shipping offers will be subject to the conditions stated in the relevant promotion.
6. Order Tracking
Where tracking facilities are available, customers may receive tracking details after dispatch.
Tracking information is provided by the relevant courier or logistics partner and may take some time to become active.
If tracking information is unavailable or does not appear to update, please contact Gupta Medicos with your order number for assistance.
7. Delivery Address and Contact Details
Customers are responsible for providing accurate and complete delivery information, including:
- Recipient’s full name.
- Complete delivery address.
- City, state, and postal code.
- Valid contact number.
- Any additional delivery instructions required.
Please contact us as soon as possible if you notice an error in your shipping details.
Address changes may not be possible once an order has been processed or dispatched. We cannot guarantee successful delivery where the information provided is incorrect or incomplete.
8. Delivery Attempts and Undelivered Orders
Courier partners may make delivery attempts according to their operational procedures.
If delivery fails because the recipient is unavailable, the address is incorrect, access is restricted, or the shipment is refused, the courier may return the shipment or arrange another delivery attempt in accordance with its procedures.
If an order is returned to us, we will contact the customer where reasonably possible to determine the next steps.
Additional shipping charges may apply for reshipment where disclosed and permitted by applicable law.
Any cancellation or refund arising from an undelivered order will be handled according to the applicable cancellation and refund policy and legal requirements.
9. Damaged, Missing, or Incorrect Shipments
Customers are encouraged to inspect delivered packages upon receipt.
If a shipment arrives visibly damaged, contains missing items, or includes a product different from the one ordered, please contact Gupta Medicos promptly.
Please provide:
- Your order number.
- A description of the issue.
- Photographs of the package and product, where relevant.
- Any additional information reasonably required to investigate the issue.
Where possible, retain the original packaging and shipping label until the issue has been reviewed.
We will investigate and determine the appropriate resolution in accordance with the applicable returns policy and consumer protection requirements.
10. Special Handling for Medical and Surgical Products
Certain medical devices, surgical equipment, and healthcare supplies may require specific packaging, handling, transportation, or storage conditions.
Where applicable, shipments will be arranged subject to the relevant product requirements and legal restrictions.
Customers should inspect products upon receipt and follow the manufacturer’s storage, handling, and usage instructions.
Products that appear damaged, contaminated, expired, or otherwise unsuitable for use should not be used. Please contact us promptly if you identify a safety or quality concern.
11. Order Cancellation and Shipping
Customers who wish to cancel an order should contact us as soon as possible.
Cancellation may be possible before dispatch, subject to the order status and applicable cancellation policy.
Once an order has been dispatched, cancellation may no longer be possible through the standard process. Customers should contact us for guidance regarding available options.
Any eligible refund will be handled according to the applicable refund policy and legal requirements.
12. Delays Beyond Our Control
Delivery may be affected by circumstances beyond our reasonable control, including severe weather, natural disasters, public emergencies, strikes, transport disruptions, government restrictions, or courier service interruptions.
We will make reasonable efforts to communicate material delays and assist customers in obtaining updated delivery information.
13. Contact Us
For questions about shipping, delivery status, tracking, or shipment-related concerns, please contact:
Gupta Medicos
B-26, Moti Lal Road, Adarsh Nagar, New Delhi – 110033, India
Phone: +91 97113 57393
Email: guptaguptamedicos1@gmail.com
Website: https://guptamedicos.com/
Please provide your order number when contacting us about an existing shipment so that we can assist you more efficiently.
