Last Updated: 23 October 2026
1. Introduction
Welcome to Gupta Medicos. These Terms and Conditions govern your use of https://guptamedicos.com/ and the purchase of surgical equipment, medical devices, healthcare supplies, and related products through our website.
By accessing our website or placing an order, you agree to these Terms and Conditions. Please read them carefully before making a purchase.
2. Business Information
Business Name: Gupta Medicos
Address: B-26, Moti Lal Road, Adarsh Nagar, New Delhi – 110033, India
Phone: +91 97113 57393
Email: guptaguptamedicos1@gmail.com
Website: https://guptamedicos.com/
3. Eligibility
You must be legally capable of entering into a binding agreement under applicable Indian law to use this website and place orders.
You agree to provide accurate, complete, and current information when registering, placing orders, and making payments. If you purchase products on behalf of a hospital, clinic, or other organisation, you confirm that you are authorised to do so.
4. Products and Descriptions
Gupta Medicos makes reasonable efforts to provide accurate product descriptions, specifications, images, prices, and availability information.
Product appearance, packaging, and presentation may vary because of manufacturer updates or display settings. Customers should review product specifications, intended use, compatibility, instructions, and warnings before purchasing.
Certain medical devices and surgical products may be subject to additional regulatory, licensing, prescription, or eligibility requirements. Such products will be supplied in accordance with applicable laws.
5. Medical Disclaimer
Information on this website is provided for general product information and purchasing purposes only. It does not constitute medical advice, diagnosis, or treatment recommendations.
Customers should consult a qualified healthcare professional when determining the suitability of a product for a particular patient or medical procedure.
Products must be used according to manufacturer instructions, applicable safety requirements, and their intended purpose. Products requiring trained personnel must be handled by appropriately qualified individuals.
Do not use products that are damaged, contaminated, expired, or otherwise unsuitable for use. Contact us if you have concerns about product quality or safety.
6. Pricing and Taxes
All prices are displayed in Indian Rupees (INR), unless otherwise stated. Applicable taxes, shipping charges, and other fees will be communicated at checkout, where applicable.
We make reasonable efforts to maintain accurate pricing. If a product is listed at an incorrect price because of an error, we may contact you before processing the order or cancel the affected order, subject to applicable law.
If payment has already been received for a cancelled order, the applicable amount will be refunded.
Promotional offers, discounts, and coupon codes are subject to their stated conditions and validity periods.
7. Orders and Acceptance
Placing an order constitutes a request to purchase the selected products. An automated order confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.
We reserve the right to reject or cancel orders for legitimate reasons, including product unavailability, pricing errors, suspected fraud, payment issues, inaccurate information, or regulatory restrictions.
Customers are responsible for checking product details, quantities, contact information, and delivery addresses before completing checkout.
Where a prepaid order is cancelled, any applicable refund will be processed according to our refund procedures and applicable law.
8. Payment Terms
Customers may use the payment methods available at checkout. By making a payment, you confirm that you are authorised to use the selected payment method.
If an amount is deducted but an order is not confirmed, contact us with your transaction details so that we can investigate.
Customers should never disclose banking passwords, card PINs, or one-time passwords (OTPs) to unauthorised persons claiming to represent Gupta Medicos.
9. Shipping and Delivery
Orders will be processed and dispatched according to product availability and the timelines communicated during checkout or through subsequent updates.
Delivery estimates may vary depending on the destination, courier operations, public holidays, weather, or other circumstances beyond our reasonable control.
Customers must provide complete and accurate delivery information. Additional shipping charges may apply where disclosed before purchase.
If an order is delayed, lost, incorrectly delivered, or received in damaged condition, please contact us promptly.
For further details, please refer to our Shipping Policy.
10. Cancellation, Returns, and Refunds
Order cancellations, returns, replacements, and refunds are subject to our applicable Refund and Returns Policy and mandatory legal requirements.
Certain medical and surgical products may be subject to hygiene, sterility, safety, and regulatory restrictions. Where legally permitted, some products may not be eligible for return after opening, use, unsealing, or tampering.
If you receive a damaged, defective, incorrect, or materially misdescribed product, contact us with your order details and supporting information so that we can investigate.
Nothing in these Terms and Conditions limits consumer rights or remedies that cannot lawfully be excluded.
11. Customer Accounts
You are responsible for maintaining the confidentiality of your account credentials and for activities conducted through your account.
You agree to keep your information accurate, protect your login details, and notify us promptly if you suspect unauthorised access.
We may restrict or suspend access where there is reasonable evidence of fraud, unlawful activity, or misuse, subject to applicable law.
12. Acceptable Website Use
You agree not to use the website for unlawful activities, submit fraudulent information, interfere with website security, introduce malicious software, gain unauthorised access to systems, or commercially reproduce website content without appropriate permission.
We reserve the right to take appropriate action against misuse of the website.
13. Intellectual Property
Website content, including text, graphics, logos, photographs, page layouts, and product descriptions, belongs to Gupta Medicos, its licensors, or the relevant rights holders.
You may use the website for legitimate purchasing purposes. Reproduction, distribution, or commercial exploitation of website content without appropriate authorisation is prohibited, except where permitted by law.
Third-party trademarks and logos remain the property of their respective owners.
14. Third-Party Services
Our website may use third-party payment providers, delivery services, and external links. These services may operate under their own terms and privacy policies.
Gupta Medicos does not control independent third-party websites or services. This does not limit any responsibility imposed by applicable law.
15. Privacy
Personal information collected through the website will be handled in accordance with our Privacy Policy and applicable Indian laws.
Please refer to our Privacy Policy for information about how we collect, use, disclose, and protect personal information.
16. Product Warranties
Where a manufacturer or authorised supplier provides a warranty, the applicable warranty terms govern its scope, duration, and conditions.
Customers should retain invoices and relevant warranty documents. Warranty coverage may depend on the product type, intended use, maintenance, and compliance with manufacturer instructions.
Nothing in these Terms and Conditions excludes any warranty or consumer protection that applies by law.
17. Limitation of Liability
To the extent permitted by applicable law, Gupta Medicos will not be liable for indirect or consequential losses where such liability may lawfully be excluded.
We are not responsible for damage resulting from improper use, unauthorised modification, or use contrary to manufacturer instructions, to the extent permitted by law.
Nothing in these Terms and Conditions excludes liability that cannot legally be excluded or restricts mandatory consumer rights.
18. Force Majeure
We will not be responsible for delays or interruptions caused by circumstances beyond our reasonable control, including natural disasters, extreme weather, public emergencies, transport disruptions, government restrictions, or failures of essential third-party services.
We will make reasonable efforts to minimise the impact of such events and communicate important order-related updates.
19. Changes to These Terms
Gupta Medicos may update these Terms and Conditions to reflect changes in business operations, products, website functionality, or applicable laws.
Updated terms will be published on this page with a revised date where appropriate. Changes will apply subject to applicable law and existing contractual rights.
20. Governing Law and Dispute Resolution
These Terms and Conditions are governed by the laws of India.
Customers are encouraged to contact us first to resolve disputes amicably. If a dispute cannot be resolved directly, the parties may pursue remedies before the competent courts, consumer commissions, or other authorised forums under applicable law.
Nothing in this section restricts a consumer’s statutory rights.
21. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.
22. Contact Information
For questions concerning these Terms and Conditions, orders, or product information, please contact:
Gupta Medicos
B-26, Moti Lal Road, Adarsh Nagar, New Delhi – 110033, India
Phone: +91 97113 57393
Email: guptamedicos1@gmail.com
Website: https://guptamedicos.com/
